IMPORTACIÓN Y EXPORTACIÓN BAQUÉ Y GATICA , respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we protect your personal data when you visit our website (from any location) and about your privacy rights and how they are legally protected. In this Privacy Policy, we explain how your personal information is collected and used. We are BAGAMAR and we exercise appropriate information controls in accordance with the provisions of the European Union Data Protection Directive (EU 95/46/EC) and its implementing regulations established in the General Data Protection Regulation (GDPR). Throughout the text, you will find how to contact us if you have any questions about privacy and data protection. We must have a legal basis to process your personal data, and this policy explains how we act legally with respect to each of the purposes for which your information is held and used. Generally, we are authorized to process your personal information where it is necessary in connection with a contract between us (such as a contract to supply our products or services), to comply with our legal obligations, or where we have a legitimate interest, the interests of the client overriding.

Please be aware that our links from our website may take you to external websites that are not covered by this Policy. We recommend that you read the Privacy Policies of third parties before submitting personal information. BAGAMAR is not responsible for the content, function, or collection of information by external websites.

What information do we collect and how do we do it?

You are not required, by law or by contract with us, to provide personal information through our website. It will only be required when strictly necessary to provide a service you have requested.

What information do you provide us? Information may be requested in the following circumstances, detailed below:

When requesting our products or services.

Using and browsing our website.

Telephone calls, correspondence via email, or publications.

This information would include the following data: Identification, such as your full name and job title. Postal address, email address, and phone number. Other information relevant to using our website and services, such as preferences, research, responses, and marketing feedback. Information about your shipment, including the recipient. Tax information (for international shipments). Payment information (this information is protected and processed by our payment provider).

In relation to job applications, your CV, including information about your education and career, as well as any other information included in your CV.

Information we obtain from you through our website:

We obtain information through cookies and similar technologies that help us identify and differentiate you from other users of our website.

These features will optimize your online experience, eliminating the need to re-enter information that has already been requested, and will allow us to make improvements to our website. For more information on this matter, as well as on the use of cookies, please see the Cookie Policy section at the end of this document.

When you visit our website, we may obtain the following information:

Information about the User Agent (electronic device) provided by your internet browser.

If you access our website through a third party, this information will be recorded.

If you link your account to a third party, such as a Marketplace to import items for shipping, the necessary data will be recorded to facilitate access.

Device identification (cookie or IP address) and general location for fraud prevention. Data about visits to our website and sources accessed, including, but not limited to, websites, links, traffic information, location, weblogs, and other communication data.

When orders originate through advertising sources, the source of each order will be recorded. The purpose is to analyze the effectiveness of this advertising; this information will not be used to study customer profiling.
Our website is not directed to minors, and no data from them will be knowingly collected.

Information we obtain about you from other sources.

If you apply for a job, a criminal background check may be requested through an approved agency. Content you have shared publicly, including on social media, may also be viewed.

This list is not exhaustive, and at higher levels, additional information may be obtained to fulfill the purposes outlined in this policy.

Information we receive about you from other sources. You may have allowed other websites, services, or third parties to share your data with us. This includes information we receive about you if you have used other websites we operate or other services we offer.

This also includes information provided by third parties with whom we work and to whom we supply our products and services, such as marketplaces, e-commerce platforms, payment providers, shipping companies, technology support companies, and advertising companies.

How do we use your personal data?

Legal Basis for the Use of Your Personal Data We guarantee that the use of your personal data is covered by the GDPR (General Data Protection Regulation).

1. Performance of the contract established with you.

2. Compliance with legal obligations.

3. Achievement of our legitimate interests or those of third parties. Your interests will prevail over ours.

How is your data used legally?

The following sets out the different uses of your personal data that may occur within each of the legal frameworks:

1.- Performance of the contract established with you.

a. Verify your identity. Your data may be used if absolutely necessary to comply with our legal obligations or to detect and prevent fraud, money laundering, or other crimes.

b. Providing our products and services (Additional Monitoring).

The use of your personal data will be required to fulfill the established contracts, such as when you are registered as a customer. Your data will always be used within this context.

Provide you with information about the contract with us.

Provide you with information about our products and services related to your personal requirements (for example, freight transport needs and associated services, such as freight insurance).

Verify your identity

Handle complaints that may require repairs or improvements to our products and services.

Contact you; inform you about changes that may be made to our products and services.

Administer our website, including troubleshooting, situation diagnosis, statistical analysis, targeted searches, and testing to ensure our site is secure.

If you register for a BAGAMAR account, we may use the phone number you have provided to provide you with specific information that we believe may be useful for your account. Please note that calls made to/from BAGAMAR may be recorded and stored using third-party technology for monitoring and training purposes. Once these purposes have been achieved, the calls will be deleted.

If you apply for a position or request information, we will need to use your personal data as part of the selection process, in order to establish your suitability for the position applied for.

2. Use of your personal data to comply with our legal obligations.

Comply with our Terms and Conditions and other Policies.

Logistics Management and Planning, including Accounting and Auditing.

Management of legal disputes in which you are a party.

Detection and Prevention of Fraud, Money Laundering, and other crimes.

Protection of the user and others from potential harm. Your personal data may be used when strictly necessary to protect your interests or those of others. This includes crimes such as identity theft, piracy, or fraud.

3. Use of your personal data to pursue our legitimate interests

a. Contact you to promote products or services that may be of interest to you.

Your personal data may be used to identify you and inform you about products and services that may be of interest to you.

Your request to receive promotional emails or calls from BAGAMAR is voluntary, and you may request both, neither, one, or the other. Your request will not affect the rest of the products and services you have contracted with us or that you may contract in the future.

You can update your preferences at any time in your account settings. All information regarding preference management is available in our Help Center.

b. Contact you to inform you of important changes that may affect you or to verify or update certain information.

On some occasions, we may use your personal data to respond to your requests or to inform you about important changes.

We will only use your personal data when strictly necessary:

To interact with and respond to requests you have sent us or to any posts on social media where you have tagged us.

Inform you about important changes to our company or policies.

Verify or update any important personal information, such as your bank details if you have agreed to a direct debit payment option or if you have agreed to cash on delivery.

c. Respond to communications you send us Including calls, emails, real-time chats, posts, and messages on social media.

d. To improve the operation of our business In order to offer the best products, experiences, and services, we may use your personal data in the following cases:

To test and improve existing products and services and develop new products and services.

To test and improve our operating systems, processes, and personnel, including training.

To improve our site to ensure that content is presented in the most effective way for you and your electronic device.

To measure and understand the effectiveness of the advertising we serve to you and others, and to deliver targeted and relevant advertising to you.

To conduct market research on our products for the purpose of improving them.
Third parties may be used as data processors to carry out these studies.

Modification of Purposes

We will only use your personal data for the purposes stated above, unless it is reasonably considered that it will be used for another reason that is compatible with the original purposes. If we need to use your personal data for unrelated purposes, you will be notified and the legal bases that allow for such modification will be explained to you.

Please note that we may process your personal data without your knowledge or consent, protected by the rules described above, provided that they are within the legal framework.

With whom do we share your personal data?

How do we share your personal data within our company? We share the data you have provided to us with our staff so that we can provide you with our products and services.

How do we share your personal data with third parties? We may share your personal data with certain third parties. For example:

1.- Internet hosting providers with whom we work to maintain our website, infrastructure, services, and applications.

2.- Transporters to provide freight transport services.

3. Contact management systems, for sending emails, instant messaging, social media messages, and SMS.

4. Suppliers that manage customer reviews of our products and services. We work with third parties acting as data processors to obtain reviews, ratings, and comments from customers who have purchased our services through one of our websites. In certain exceptional circumstances, your personal data may be disclosed to third parties, such as in the following cases:

5. Requested by State Security Forces and Bodies, in compliance with investigations and judicial proceedings.

6. For the safety and protection of our employees, our property, or public property.

7. Crime prevention or detection, including the exchange of information with other companies or organizations for fraud prevention and credit risk reduction.

8. As part of a merger, sale of business, or assets. If this occurs, the information will be shared with you through the interested buyer or seller.

How long do we retain your personal information?

Your information will be retained for as long as necessary and until the purposes for which it was collected are achieved. If we are providing a service to you, the information will be stored until the service is completed.

If you apply for a job or send us your CV, we will retain your CV and any posts available on your social media accounts for 12 months. If, on the other hand, your application is considered for a specific position, we will retain your information for a longer period.

In all other cases, we will retain your personal data until your account has been settled, any claims or legal disputes have been resolved, and there is no risk of fraudulent activity. If your data is deleted, your account will become inactive.

How do we protect your personal data?

All necessary precautions will be taken to ensure that your personal data is treated securely in accordance with this policy.

We ensure that all information you provide is transferred securely through our website, but please note that the transmission of information over the internet is not completely secure. Although all our resources are dedicated to protecting your personal data, we cannot guarantee the complete security of your information; therefore, any transmission you make is at your own risk. Once we receive your information, it will be processed under the strictest security procedures and protocols to prevent unauthorized access.

nformation will be stored and processed within the EU whenever possible. If this is not possible through third parties, you agree that the information will be treated in accordance with the Privacy Shield Framework (the US-EU Data Protection Treaty) or the EU Model Contractual Clauses (standard contractual clauses used in agreements between service providers and their customers to ensure that all data leaving the European Economic Area is transferred in accordance with EU Data Protection Law). All information you provide to us is hosted on secure servers managed by third parties. Please note that you are responsible for the password we have provided to you or that you have created to access certain areas of our site. We ask that you do not share your password with anyone.

How can you help us keep your personal data secure?

We will take all reasonable measures to ensure that all personal data you provide to us through our website is stored and managed securely. BAGAMAR complies with the PCI Compliant Protocol (established to protect credit card holder data during and after a financial transaction). The platform uses sophisticated security features to protect your personal information. You can keep your personal information secure, not only on our website but also when you provide your information to other online providers. Below are some tips to help you improve the security of your personal information.

1. Use a modern operating system and a secure browser.

2. Make sure both have the latest security update.

3. Use strong passwords and don't reuse them to access other websites.

4. Don't share your passwords.

5. Learn how scam emails operate and exercise extreme caution when using your email.

6. Be aware of the risks involved in using public Wi-Fi networks.

What rights do you have regarding your personal data?

You have the right to be informed.

We have a legal obligation to provide you with concise, transparent, intelligible, and easily accessible information about your personal data and its use. We have specifically written this policy to ensure this is the case, but if you have any questions or need more information, you can contact us through our website www.bagamar.es.

You have the right to access your personal data.

You have the right to request confirmation from us as to whether we retain any of your personal data. If it is still being retained, you have the right to a copy of it and to be informed about:

1. Why are we using your data?

2. What categories of information are we using?

3. Who have we shared your data with?

4. How long do we plan to keep your information?

In order to maintain the security of your data, we will need to verify your identity before providing you with a copy of the information we hold.

The first copy you request will be free of charge. If you require additional copies, we may charge you an administrative fee to cover our costs.

You have the right to correct any incorrect or incomplete information about you.

If you have requested a copy of your personal information, you may notice an error or inaccuracy, or it may simply be incomplete. In this case, you can contact us and we will correct or include the requested information.

You have the right to opt out.

Sometimes, we will no longer need to retain your personal data:

1. The information is no longer needed for the purpose for which it was stored.

2. You state that you do not consent to the retention of the data, and we have no legal reason to continue using it.

3. You do not agree to our continued use of your personal data, and we have no reason to retain it.

4. We have used your data unlawfully.

5. We have received legal notice requiring us to delete your personal data. In the aforementioned situations, you have the right to request the deletion of your personal data. If you believe you fall into one of these situations, please send an email to www.bagamar.es.

You have the right to request a copy of the information to be transferred to you or a third party in a compatible format.

Likewise, you have the right to obtain a copy of your data for your personal purposes. This right enables you to move, copy, or transfer your personal data more easily from one IT system to another, in a secure manner.

If you need to transfer a copy of your personal data to another organization in an approved, machine-readable format, please contact us. This process is free of charge.

You have the right to opt out of Direct Marketing

At any time, you can inform us that you prefer that your personal data not be used for Direct Marketing. If you do not wish to receive any communications in this regard, you can request this by doing the following:

In any email from Marketing, you will find a link at the end where you can request this.

Or, you can send an email to www.bagamar.es

You have the right to request that we stop using your personal data for our legitimate interests.

Sometimes, we use your personal data to achieve objectives that benefit both you and us: When we inform you about products or services that are similar to those you have been using.

When we use your data to improve the operation of our business.

When we contact you to inform you about important changes.

Our goal is to ensure that your rights and your personal data are adequately protected. If you believe that we are using your personal data in an unjustified manner and your rights are being violated, you have the right to file a complaint.

Unless there is a force majeure event, we will no longer use your personal data.

To exercise your right to restrict the use of your personal data, please send an email to www.bagamar.es.

You have the right to restrict the use of your personal data.

You have the right to request that we not use your personal data, but simply that we retain a copy. This right can be exercised under the following circumstances:

1. You have informed us that the information we retain is inaccurate and we have not yet been able to verify this.

2. You have informed us that you do not agree to the use of your information for the pursuit of our legitimate interests, and we are evaluating your complaint.

3. We have used your data unlawfully, but you do not want us to delete it.

4. We no longer need to use your personal data, but you require us to retain a copy for an existing legal claim.

If you believe you may fall into one of these situations, please send an email to www.bagamar.es. You have rights related to automated decisions that determine user profiling/identification. Any automated decision-making is used solely for the purpose of personalizing the information we provide to you. We will not use this form to make decisions that have a legal effect or that significantly affect you, and you have the right not to be subject to such decisions. If you have any questions or concerns about this right, please send an email to www.bagamar.es.